Technical support philosophy for NGS library prep reagents
At Revvity we understand that the success of your next-generation sequencing (NGS) projects depends not only on the quality of the reagents you use but also on the support you receive throughout your research journey.
We are committed to providing unparalleled support to ensure your experiments run smoothly and yield reliable results. And we believe that the best support comes from those who understand in depth the science behind the products.
Our commitment to excellence
Our technical support philosophy is built on the idea of scientists helping scientists. Our support team comprises tech support scientists who are experts in NGS, the scientists who have developed the library preparation kits and the product manager who is the scientist responsible of the product line.
Accessibility and responsiveness
We are readily available to address your queries and concerns. Our support team is accessible through multiple channels, including teams, email, and live chat, ensuring you can reach us whenever you need assistance. We understand that timely support can be critical, and we aim to provide responses within 1 business day.
Expertise and experience
Our support team members are scientists with experience in NGS library preparation. This expertise allows us to provide in-depth technical guidance and troubleshooting. Additionally, we continuously train our team to stay current with the latest advancements in NGS methods and technology, ensuring that our advice is relevant.
Collaborative problem solving
We view our relationship with our customers as a one of partnership and trust. If you encounter challenges, we want to work with you to identify the root cause and develop effective solutions. Our support extends beyond Revvity product-related inquiries. We are here to assist with experimental design, protocol optimization, and data interpretation, ensuring you achieve the best possible outcomes.
Feedback-driven improvement
Your feedback is invaluable to us. We actively seek input from our customers to continuously improve our products and support services.
For research use only. Not for use in diagnostic procedures.
